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Pennsylvania Consumer Law Questions & Answers
0 Answers | Asked in Collections and Consumer Law for Pennsylvania on
Q: Can I pay a debt collector $50 monthly without auto-withdrawal?

I owe $3,800 to a debt collector after my Credit One account was sold. They've offered a payment plan requiring automatic bank withdrawals, starting at $50 per month for six months and then increasing to $120. I want to pay $50 monthly without bank authorization, but they said it wouldn't... View More

0 Answers | Asked in Consumer Law, Identity Theft and Internet Law for Pennsylvania on
Q: Issues with utility account access due to email and authentication problems

I have experienced issues accessing my utility accounts and other services due to sudden changes in email communication. I have always used the same email address for my PECO Energy account and other services like Amazon and my gas company. Recently, I've had trouble logging into my PECO... View More

0 Answers | Asked in Consumer Law and Lemon Law for Pennsylvania on
Q: Financed a car, found defects, dealership unresponsive. Options?

I financed a used car in Pennsylvania a week ago, but the dealership did not allow me to test drive it beforehand. After signing all the paperwork and driving the car home, I noticed a crack in the windshield, service issues, and a non-functioning backup camera. Despite a one-year bumper-to-bumper... View More

0 Answers | Asked in Consumer Law and Identity Theft for Pennsylvania on
Q: Package seized by customs with $1200 fee request – is this legitimate?

I was expecting a package from within the United States. On the day of delivery, I received an email stating that my package was seized by customs and I needed to pay $1200 to release it. I had not heard from customs before receiving this request, aside from two previous emails supposedly... View More

0 Answers | Asked in Consumer Law, Contracts and Business Law for Pennsylvania on
Q: Charged $500 for hotel pet damage after eviction. Options?

I was staying in a hotel room in with my wife and our dogs. After a disagreement between my wife and me was overheard by a hotel clerk, we were asked to leave. We left the room without cleaning up after our pets, and I was subsequently charged $500 for damages, in addition to the room costs and pet... View More

0 Answers | Asked in Consumer Law and Contracts for Pennsylvania on
Q: How to dispute a $500 hotel overcharge in PA after pet incident?

I was staying at a hotel with my wife and pets while working a job, and my company was aware and paid a pet deposit. After an incident involving some mess left by my dogs, the hotel charged an extra $500 on top of the deposit. My company handled the booking and payments. What can I do to address... View More

0 Answers | Asked in Landlord - Tenant, Consumer Law and Personal Injury for Pennsylvania on
Q: Can a hotel tow my vehicle based on its appearance without parking violations in PA?

I have been residing in the same hotel room for two years, consistently paying for my stay. My vehicle was parked legally, but the hotel initially complained about the items around my van and its appearance. I addressed these concerns within the time allotted. However, two months later, they towed... View More

0 Answers | Asked in Divorce and Consumer Law for Pennsylvania on
Q: Is it legal to have a Ring camera in my garage for monitoring items during a divorce?

I have a security (Ring) camera installed in my garage, which is attached to my residence. There is a security sign in the front yard stating that the house is monitored, and the camera records both video and audio. My concern arises from a divorce situation where my ex-spouse may be removing items... View More

0 Answers | Asked in Civil Rights, Consumer Law, Employment Law and White Collar Crime for Pennsylvania on
Q: What are my legal options for a misleading job offer, harassment, and misuse of my personal information in Pittsburgh, PA as a protected veteran?

As a protected veteran, I moved from out of state to Pittsburgh, PA, for a job advertised as an office manager position. However, it turned out to be an accountant role for a small business and personal accountant for the owner. The job falsely advertised benefits like paid holidays and insurance,... View More

1 Answer | Asked in Business Law, Consumer Law, Employment Law and Employment Discrimination for Pennsylvania on
Q: Misleading job offer, harassment, and misuse of personal information in Pittsburgh, PA. What are my legal options?

I moved out of state for a job advertised as an office manager position, but it was actually an accountant role for a small business and personal accountant for the owner. The job falsely advertised benefits like paid holidays and insurance, which were not provided. I have the original job listing... View More

Jeremy Donham
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answered on Feb 27, 2025

Sorry to hear of this. My suggestion is that you call an employment attorney in your locale and discuss possible claims falling under gender discrimination and harassment. You can also reach out to the EEOC online and file a complaint. It is urgent that you do so quickly as there are limitation... View More

0 Answers | Asked in Criminal Law, Civil Litigation and Consumer Law for Pennsylvania on
Q: Vehicles hacked and destroyed; need legal action advice.

I have been dealing with a situation where my vehicles have been repeatedly hacked and destroyed over the past four years. Despite notifying the police, no action has been taken. I have collected evidence, including videos and license plates of vehicles that follow us daily. I have not yet filed... View More

0 Answers | Asked in Collections, Consumer Law and Contracts for Pennsylvania on
Q: Leasing company calls about returned car; how to stop harassment?

I returned my leased car to the dealership and leased another vehicle three months ago. However, the leasing company of the returned car keeps calling me, claiming I owe money because the car is still in my name. I have paperwork from the dealer proving I returned the car, and the dealer confirmed... View More

1 Answer | Asked in Consumer Law, Civil Litigation and Real Estate Law for Pennsylvania on
Q: How to address billing issues with Pennsylvania American Water during a lawsuit?

I started a lawsuit against Pennsylvania American Water because I was being charged an exorbitant amount for water usage, equivalent to an Olympic-sized pool, for my one-bedroom apartment. My landlord and an independent plumber confirmed there were no leaks or issues with the plumbing.... View More

Tim Akpinar
Tim Akpinar
answered on Mar 7, 2025

A Pennsylvania attorney could advise best, but your question remains open for almost a month. This might be too complex a matter for attorneys to offer a quick and direct response to on a public Q & A forum. If you approached an attorney on this, they're going to want to examine the... View More

1 Answer | Asked in Consumer Law, Employment Law, Communications Law and Internet Law for Pennsylvania on
Q: is it illegal for phone store employees to take images of a customer's account and share them with other employees?

I work for a cellular provider in one of their retail stores. I've been asked to take screenshots of every customer's account/bill that comes into the store and share them in the store's group chat, that other non-management employees have access to, in order for my district manager... View More

James L. Arrasmith
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answered on Jan 11, 2025

This practice likely violates several federal and state privacy laws, including the Telecommunications Privacy Act and various data protection regulations. Taking screenshots of customer accounts without explicit consent and sharing them in a group chat could expose sensitive personal and financial... View More

1 Answer | Asked in Consumer Law for Pennsylvania on
Q: may 30th 2019 to had electric service shut off but never did it till july of 22. What do I do.

I saw it on my credit report for over $3000. They never shut it off for 2 1/2 years and now they want me pay it. I tried disputing it.. I didnt know they didn't shut if off...

Tim Akpinar
Tim Akpinar
answered on Jan 12, 2025

A Pennsylvania attorney could advise best, but your question remains open for over a week. If you are trying to see if you can handle this on your own first without involving attorneys, your starting point may be to contact the electric utility and find out what happened through their customer... View More

1 Answer | Asked in Consumer Law, Copyright, Intellectual Property and Trademark for Pennsylvania on
Q: Is it legal to sell UNBRANDED products on-line (via eBay) without restriction? Product not made by original manufacturer
James L. Arrasmith
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answered on Dec 21, 2024

Selling unbranded products online requires careful consideration of several legal aspects.

The legality depends on whether these products infringe on existing trademarks, patents, or intellectual property rights. While selling generic, unbranded items is generally allowed, you must ensure...
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1 Answer | Asked in Consumer Law, Contracts, Civil Rights and Elder Law for Pennsylvania on
Q: can a hotel front desk turn me away and deny me a room after a paid confirmed resrvation because I am a local resident

On 10/23 around 10PM I made reservations by phone for a room at the Holiday Inn Express a few miles away from my home.

A UGI utility crew was working in front of my home looking for a gas leak. As a precaution I made that reservation for safety reason

for myself my wife and small... View More

James L. Arrasmith
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answered on Oct 29, 2024

I'm really sorry you had to go through that stressful experience. Denying a reservation based on being a local resident can be troubling and may raise questions about fairness and legality.

Many places have policies to ensure equal treatment for all guests, and refusing service due to...
View More

1 Answer | Asked in Consumer Law, Contracts, Collections and Small Claims for Pennsylvania on
Q: Verizon charging me $1246 after not informing me that I was going to be charged if switching carriers.

I signed up with Verizon, got 2 free phones from them, stayed with them 9 months, the days I signed up, I was never told that I had to pay for my phone in case of leaving, I decided to move to another carrier, I went to verizon store asked for transfer pin that was needed for the new phone carrier,... View More

Barry W. Kaufman
Barry W. Kaufman
answered on Oct 20, 2024

The contract you signed with Verizon was a service contract which included the price of the phones. When you transferred carriers, you still owed for the phones. It doesn't matter what anyone told you, it's the written service agreement that counts.

1 Answer | Asked in Consumer Law, Contracts and Personal Injury for Pennsylvania on
Q: We had a sewage leak that created a poop pond in Pennsylvania is he required to have it hazmat cleaned now I'm very sick

I have pictures and photos for the least we are to notify him of anything that is broken or has a problem and I have and I have the text messages he sends people but doesn't follow up or follow through with whoever he contracts and now he doesn't care that I'm getting sick and been... View More

Stephen Murray
Stephen Murray
answered on Oct 18, 2024

It sounds like you’re in a tough spot, dealing with a serious health and safety issue due to that sewage leak. First off, if you’re getting sick from this situation, it’s important to seek medical attention immediately, and document everything—doctor visits, symptoms, and anything that... View More

1 Answer | Asked in Consumer Law, Family Law, Civil Rights and Social Security for Pennsylvania on
Q: My parents are withholding my birth certificate and Social security card, can I get the police to return these to me?

I reached out to my parents to ask for my birth certificate and social security card, the original copies, I am 21, and they are refusing to give them to me. So I am considering having the police remove the documents from their house and return them to me, is this legal? I live in Lancaster PA, but... View More

James L. Arrasmith
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answered on Sep 14, 2024

If your parents are withholding your birth certificate and Social Security card, you have the right to request these documents, especially since you are an adult at 21. These are personal documents that belong to you, and you should have access to them. In this situation, it’s important to try to... View More

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